What is the cancellation policy?
Cancel for free up to 30 days prior to arrival date. Cancellations within 30 days prior to arrival are charged at 50%. Cancellations within 7 days of arrival are charged at 100%. Please note that the booking fee is non refundable.
What is the security deposit for and is it refundable?
The security deposit is payable the day before your arrival and is simply held by us for the duration of your stay. If there are no breakages/damage to the property then the full amount will be refunded to you once the property has been checked after your departure and the money will be with you within 3 days. If there are brekages/damages then we will make ocntact with you to discuss.
"I've seen your properties on Airbnb, Booking.com and VRBO"
We market our properties on a range of affiliates including Airbnb, Booking.com and VRBO, for the best rate for your holiday book direct with us on our website.
What is provided for our stay?
We provide bedding, a bath towel and a hand towel per person and tea towels along with the essentials to get you started for your holiday which include, tea, coffee, sugar, milk, biscuits, loo roll, dishwasher tablets and washing up liquid. Please note that these provisions are starter supplies only and you should expect to bring supplies for a self catering holiday.
The kitchens will be equipped with the essential cooking utensils and will be stocked with appropriate crockery.
Can you suggest places to eat and recommend things to do?
We have created a 'Travel guide' for you which includes must see places, our favourtie places to eat and things to do during your stay. Please follow this link. Travel Guide
When do I receive the arrival information?
You will receive the arrival information 1 week prior to your arrival date. If you have booked your holiday via an affiliate then you will receive the information 3 days prior to your arrival date.
The infomrmation will include directions along with the KEY SAFE code. All of our properties have a lock box which holds the keys for access.